About This Role:

Veranex has an exciting opportunity to join our Information Technology team as an IT Operations Specialist 1 to contribute to the management of day-to-day operations of Veranex systems and software.

What You Will Do:

• Monitor the performance and status of systems, local networks, and applications.

• Assist in performing routine maintenance tasks such as updates, patches, and backups. Reports any issues or anomalies to senior IT staff for resolution.

• Provide first-level technical support to employees, helping resolve basic hardware and software issues.

• Log and track support requests, ensuring timely resolution.

• Escalate complex issues to higher-level IT staff or specialized teams.

• Assist in managing network devices, including switches, routers, and firewalls.

• Support the implementation of security measures to protect IT systems and data.

• Help maintain network documentation and diagrams.

• Document troubleshooting steps, resolutions, and common issues.

• Assist in creating and maintaining IT documentation, including user guides and standard operating procedures.

• Generate basic reports on system performance and incidents.

Qualifications:

Required:

• Bachelor's degree in information technology or related field and 1 to 3 years of experience in corporate IT system management and support

• Understanding of IT infrastructure, including servers, networks, and security principles

• Familiarity with operating systems (i.e., Windows, Linux, macOS) and basic networking concepts

• Good written and oral communication skills

• Ability to multi-task and perform a wide range of activities

• Ability to work under challenging deadlines

• Strong problem-solving and analytical skills

• Ability to work effectively in cross-functional teams