Position Summary

The Director, Network Performance is the primary accountable owner for partner-level performance across an assigned portfolio of clinical groups, post-acute facilities, or a combined cross-partner-type portfolio. This role serves as Sound's strategic advisor to partner leadership — translating Sound's data, governance, and clinical strategy into partner-specific action that drives projected clinical improvement savings, AWV completion, telemedicine adoption, and strategic account retention.

Essential Duties and Responsibilities

Partner Performance Ownership

• Owns projected clinical improvement savings, AWV completion, and telemedicine adoption outcomes for an assigned partner portfolio. Leads monthly performance reviews, quarterly JOCs, and performance remediation cycles. Holds partners accountable to participation agreement terms and coordinates with Legal and Contract Committee when variance requires escalation.

Network Performance – QIN Dyad Partnership

• Operates in a dyad model with the assigned Quality Improvement Nurse (QIN). Network Performance owns partner relationship, performance strategy, governance, operational execution, and the commercial levers of the partnership. The QIN owns clinical quality standards, care model integrity, coding and documentation quality, and clinical outcome metrics. The dyad jointly delivers partner performance through the MPR and JOC cadence, with shared accountability for overall partner success and distinct ownership of respective lanes.

Cross-Partner-Type Capability

• Operates as a strategic advisor across clinical partner groups and post-acute facility systems. Portfolio assignments are made by fit, not by partner type. Builds and maintains fluency in both clinical group operating models (practice economics, AWV, coding, care management) and facility operating models (SNF operations, telemedicine adoption, ADK, readmission).

Data-Driven Advisory

• Translates CCLF claims data, QEXPU quality files, quality registry outputs, and utilization reporting into partner-specific insight. Authors MPR decks and JOC materials. Uses Sound's analytics tools (Wiseman/CareAscend, Copilot Studio agents, quality registry platform) to anticipate partner risk and opportunity ahead of performance deviation.

Internal Coordination

• Coordinates across Clinical (CMO, QINs), Telemedicine, Business Development, Legal, Revenue Cycle, and Operations to resolve partner needs and execute performance plans. Escalates contract-impacting issues through IPC to Contract Committee.

Values

• Adaptable: Demonstrates flexibility and a willingness to change as circumstances evolve.

• Collaborative: : Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process.

• Customer-focused: Puts customer (internal and external) needs first and makes customers their top priority.

• Team Player: Proactively seek to work with others to accomplish a common goal. Willingness to share challenges and successes with others.

• Resourceful: Proactive willingness to utilize available information and tools to figure things out.

Knowledge, Skills, and Abilities

• Excellent written and oral communication skills

• Strategic advisor posture — the partner experience is "Sound sees something I don't," not "Sound is helpful when I call"

• Cross-partner-type fluency — able to hold credibility with both physician leadership and facility operators

• CCLF/QEXPU literacy — can interpret claims and quality data without translation

• ACO economics fluency — shared savings, PMPM, contract structure variance (PA Clean TIN, PSA, LTCF OE Participant Agreements)

• Governance contribution — MPR deck authorship, SOP adherence, and IPC preparation

• Dyad partnership — able to operate effectively alongside clinical QIN counterparts with clear lane ownership

• Demonstrated outcomes in partner-level performance improvement

• Working knowledge of Medicare ACO models, MSSP mechanics, and post-acute care operations

Education and Experience

• Bachelor's degree in business administration, healthcare administration, public health, or related field required

• 6+ years in healthcare operations, value-based care, or partner-facing performance roles

Salary Range

This position offers an annual salary range of $110,000 to $140,000, as well as a bonus opportunity outside of base pay. Exact salary will depend on the candidate’s experience, education and geographic location.