About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Role

The Director of Operations is responsible for, but not limited to, the operational management and oversight of multiple Sound Physicians' emergency medicine practices. The Director of Operations will have a visible presence at multiple practice locations and will focus on establishing professional relationships with the entire emergency medicine team, hospital and system C-suite executives, case management, nursing, medical staff office, as well as community providers and specialty physicians. The Director of Operations manages a team of Practice Managers that support day-to-day operations of successful Emergency Medicine Practices. This role reports to a Senior Vice President with accountability to the Divisional Chief Medical Officer(s) as well. This role works in a heavily matrixed team, having a Medical Director(s) as a dyad partner, as well as working very closely with a Director, Clinical Performance.

The Details: This is a remote, work-from-home opportunity, involving frequent travel.

Essential Duties and Responsibilities

• Initiating and leading content discussions and preparations for Joint Operations Committee, Quarterly Performance Reviews, and other hospital partner interactions. Reviewing content for final sign-off of all client-facing templates (scorecards, dashboards, action plans) developed
• Meeting regularly with each Medical Director and Director, Clinical Performance to review site performance and identify opportunities and barriers
• Proactively utilizing Sound and industry knowledge to lead discussions with hospital partners regarding short term and long-term strategic objectives, effectively communicating where Sound can provide a solution. Build strong relationships with the C-Suite at each hospital partner in assigned region, reporting on and checking in on performance on monthly basis
• Final oversight for day-to-day site operations including matters related to payroll, credentialing, human resources, recruiting, etc. with assistance of direct reports and central office departments
• Actively participating in Monthly Operating Reviews, proactively reviewing site financial statements for accuracy and trends to explain financial performance. Identifying and understanding the impact of variances and enact plans to address negative variances. Developing and managing annual budgets with responsibility for P&L performance for programs in assigned region
• Appropriately gathering and processing monthly patient level data files, troubleshooting as necessary
• Working in the pursuit of new business in the region. Coordinating individual efforts for new business with Business Development, SVP, and DCMO(s)
• Completing due diligence and site design for new partners. Creating or reviewing proposals for new business and expansion of current business, including financial proformas. Understanding the financial and operational impacts of program changes as well as pricing, including supporting or leading contract negotiations and new site implementations in conjunction with main office departments and SVP
• Leading new site implementations in conjunction with central office teams
• Supporting the Director, Clinical Performance in their development and execution of clinical processes
• Hiring, training and developing a team of practice managers
• Managing and tracking reconciliation dates, PQI submission dates, contract renewal timelines, and annual escalator anniversary dates in a timely manner
• Appropriate escalation of issue/concerns to Senior Vice President of Operations

Values

• Communication: The ability to speak, write, and listen clearly and consistently
• Change Capable: The ability to inspire others to navigate and progress through change by providing vision, the why, and feedback mechanisms
• Critical Thinking: The ability to be proactive; anticipate needs; ability to make good decisions with incomplete, ambiguous information
• Executive Presence: The ability to inspire confidence in others to be a leader they want to follow; inspiring confidence in others. Set a personal example of optimism, poise, and professionalism
• Negotiation: Reach consensus while maintaining positive, sustainable relationships
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships among hospital partners, dyad/triad partners, and Sound team members at all levels (C-Suite, Sound, and Team)
• Strategic Thinking: The ability to develop, execute, and rally your team around data-driven long-range plans
• Teamwork: The ability to pull people together into highly effective teams
• Vision: The ability to create and communicate a compelling picture of the future

Knowledge, Skills, and Abilities

• Proficiency with Microsoft Office Suite (i.e., Outlook, Excel, PowerPoint); knowledge of MS Project
• Knowledge of Process Improvement methodology; LEAN-Six Sigma for healthcare training is desirable
• Knowledge of relevant state and federal healthcare regulations
• Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, managed care models, and Accountable Care

Organization Structure

• Knowledge of Emergency Medicine landscape and market forces driving the EM model of care
• Understanding of EM physician recruiting, marketing and compensation issues
• Experience working in a matrixed environment

Education and Experience

• Bachelor's Degree in business administration, healthcare administration or similar field; MBA, MHA, LEAN-Six Sigma certification, preferred
• 6-8 years' experience working with healthcare operational management, including financial statements and working knowledge of hospital and healthcare informatics, including quality measures
• Preferred: 3-4 years' experience managing a physician group practice

Salary Range

• This position offers an annual salary range of $120,000-$150,000. Exact salary will depend on the candidate’s experience, education and geographic location. This position is eligible for additional compensation beyond base pay.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.