About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Self-managed PTO Plan
• Ten company-paid holidays per year

Position Summary

The Senior Vice President, Operations (SVP) provides leadership that drives engagement, growth, operational and financial success for the Emergency Medicine specialty. This role is responsible for creating strategy and clarity to drive specialty performance and accountability. In this role, you will think strategically about adding value to your partners while supporting the growth of the specialty and organization. In partnership with the Divisional CMO’s, the SVP is expected to model impeccable client service and build successful trust-based relationships with C-Level hospital executives. The SVP owns the financial and operational performance of the Emergency Medicine Specialty and its portfolio of practices. This role will also manage a team comprised of Director(s) and Practice Managers leading day-to-day operations of Sounds Emergency Medicine practices.

This is a remote, work-from-home opportunity. This role will require frequent travel (25 or more trips/year).

Essential Duties and Responsibilities

Leadership and Operations

• Building and developing a high-performance team of operating leaders. Ensure appropriate training, role clarity, succession planning, and leadership development
• Securing an appropriate infrastructure and resources to empower team and effectively operate the specialty.
• Contributing in a meaningful way to national and organizational level initiatives.
• Promoting a relentless pursuit of operational excellence through clarity, planning, execution and accountability.
• Leading team to continuously improve the financial and operational performance of healthcare delivery for our partners while improving the quality of patient care
• Aligning with clients strategic objectives and ensuring that Sound is engaged in the partner’s strategic planning process
• Facilitating cross pollination of ideas, process and strategies with other specialty leaders within Sound
• Partnering with Divisional CMO to support organization’s clinical performance management objectives
• Effectively managing relationships/processes with central services departments to maximize stakeholder, client, and colleague value

Client Retention

• Negotiate or oversee the negotiation of favorable contracts utilizing optimal pricing models and operating strategy.
• Thinks in systems and works collaboratively with Emergency Medicine clinical partners on client reporting focused on transparency and acknowledged value and in developing strategic operational and clinical initiatives.
• Owns key c-suite system and hospital relationships and manages clients through impeccable service. Understands and persuades the client of the value that their Emergency Medicine program is delivering and creates excitement and passion for those results.

Hit Plan

• Accountable for delivering budgeted financial results and leading the regional teams to develop accurate projections and forecasts.
• Facilitates forward thinking focus and action planning around key contribution margin drivers.
• Prepares monthly and quarterly executive reporting outlining performance and initiatives of Emergency Medicine service line

Expansion and Growth

• Owning service line growth, working with Business Development team in pursuit of new business.
• Completes due diligence and site design for new hospital sites. Create or review proposals for new business and expansion of current business, including financial plans. Understand the financial and operational impacts of program changes as well as pricing.

Values

• Customer-focused: Puts the customer's (internal and external) needs first and makes customers their top priority
• Strategic Thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound
• Bias toward action: Has a focus on progress rather than perfection. Breaks things into bite-sized pieces in order to make progress against larger goals
• Analytical and Intellectually Curious: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done
• Visionary: Demonstrates the ability to see, articulate and share the future of the organization in ways that engage and motivate those around them with a clear vision and plan for the future
• Passionate: Demonstrates a genuine enthusiasm for and excitement about the work; gets others excited about work or projects they are involved in and working on

Knowledge, Skills, and Abilities

• Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, and managed care models
• Knowledge and understanding of the financial and operational impacts within geographic and macro market changes
• Proficiency with Microsoft Office Suite (i.e. Outlook, Excel, PowerPoint); knowledge of MS Project
• Experience building and managing a team of regional operating executives will be important.
• Experience working in a cross functional, matrixed environment
• Demonstrated record of using a strategic and consultative approach to adding value, engaging and building solutions with partners

Education and Experience

• Bachelor’s Degree in a relevant field is required.
• 10 or more years working in healthcare operational management, experience in working with healthcare operational management, including financial statements and working knowledge of hospital and healthcare informatics, including quality measures
• 5+ years’ experience in client-facing roles with hospitals/health systems
• 5+ years' experience managing a physician group practice
• Experience in Emergency Medicine is preferred

Salary Range

This position offers an annual salary range of $215,000-265,000. Exact salary will depend on the candidate’s experience, education and geographic location. This position is eligible for our management bonus opportunity