Job Title: Implementation Specialist – Client Success

Reports to: Implementation Lead

Location: Irvine, CA

FLSA Status: Exempt

About Our Organization: RIS Rx (pronounced "RISE Rx") is on a mission to make every dollar allocated for affordability count, delivering true impact for the patients and pharma manufacturers we serve. We’ve built the industry’s first real-time, pharmacist-led GTN Revenue Performance platform, restoring trust, visibility, and integrity to patient affordability.

What sets us apart? Our team combines deep pharmacy roots with cutting-edge technology, tackling patient access barriers in smarter, more human ways. Our people-first culture means you’ll find career growth, great benefits, and a supportive environment waiting for you, because we believe when people thrive, everyone wins.

Join us and help shape a better, brighter future for patient access.

Job Summary: Execute end-to-end implementations for new client programs from pre-kickoff through go-live and hyper care, owning key workstreams such as timeline tracking, risk identification, and technical readiness. Collaborate cross-functionally with Product/Engineering, Operations, Analytics, and Client Success to ensure a smooth transition into steady state, supporting timely value realization and user adoption.

Responsibilities

Client Implementation & Onboarding

• Support end-to-end client implementation projects from kickoff through go-live.
• Assist in developing implementation plans aligned to client requirements, business processes, and success metrics.
• Participate in discovery sessions to gather client needs, technical requirements, and integration details.
• Support configuration, data migration, testing, and user training activities.

Project Management

• Maintain project schedules, timelines, and documentation to track progress and deliverables.
• Coordinate with cross-functional teams (Engineering, Product, and Operations) to support project execution.
• Monitor risks, dependencies, and roadblocks; proactively flag issues and support mitigation efforts.
• Provide regular updates on project status, milestones, and next steps.

Technical & Data Readiness

• Support translation of business requirements into data needs (file layouts, mappings, API inputs).
• Partner with Engineering and external vendors to assist with data integration and ETL setup.
• Validate data accuracy and support end-to-end testing of data flows.

Client Partnership & Communication

• Act as a key point of contact for day-to-day implementation activities.
• Maintain clear communication with clients and internal stakeholders to ensure alignment.
• Support the transition and handoff to Client Success following implementation completion.

Process Improvement

• Contribute to improving implementation processes, tools, and best practices.
• Help create and maintain documentation, playbooks, and templates.
• Share client feedback with internal teams to support ongoing product and process enhancements.

Skills & Qualifications

• Minimum of 1–2+ years in implementation or onboarding roles, customer success, technical support, or project coordination
• Proven experience managing client‑facing projects end‑to‑end
• Excellent verbal and written communication skills
• Strong project management and organizational abilities
• Ability to translate business requirements into workflows
• Strong troubleshooting and problem‑solving mindset
• Experience with SaaS platforms, CRM systems, or workflow automation tools
• Moderate SQL proficiency (queries, validation, troubleshooting)
• Ability to work cross‑functionally with technical and non‑technical teams
• High attention to detail, documentation discipline, and accountability

Nice‑to‑Have Qualifications

• Experience with workflow orchestration tools (Airflow, AWS Glue)
• Basic Python scripting for automation or data validation
• Experience with APIs and integrations or ETL processes
• Familiarity with AWS or other cloud platforms
• Experience building or supporting self‑service onboarding flows
• Background in high‑growth SaaS environments

Technical Skill Stack

• SQL/PostgreSQL
• JSON comprehension
• API fundamentals — REST, authentication (OAuth, API keys), endpoint testing
• ETL/data transformation concepts — data movement, validation, and mapping
• Basic Git/version control — helpful for reviewing config files or JSON changes
• Command line basics — useful for debugging or running scripts
• Project Management Tools – Jira, Lucid

Education

• This position requires a Bachelor's degree in Computer Science, Software Engineering, or a related technical field

What we offer:

• Free gym membership
• Modern office
• Annual merit-based salary increases
• 401(k) with annual company match
• Medical - RIS Rx covers 100% of the employee’s base HMO medical plan
• Voluntary Dental, Vision & Life Insurance
• Flexible Savings Account (FSA)
• Paid Holidays
• Time off that grows with you:
• 3 weeks PTO 0-2 years
• 4 weeks PTO after 3+ years
• 5 weeks PTO after 5+ years
• Recognition programs that celebrate impact and results
• Mentorship and coaching opportunities
• Clear growth paths and career development support
• Fully stocked snack kitchen
• Company-paid lunches