Strategic Account Director

Irvine, CA (on-site/hybrid/remote)

Role Overview

As Strategic Account Director, you will lead RIS Rx’s largest and most complex client programs, driving enterprise-level partnerships and ensuring operational excellence. This role is built for a dynamic, analytically driven leader who thrives in managing highly complex products, where success is defined by data integrity, operational precision, and cross-functional execution.

Core Responsibilities

Enterprise Account Ownership

• Act as the primary enterprise account owner for RIS Rx’s manufacturer programs.
• Own the overall client relationship, including executive-level communication, escalation management, and long-term account health.
• Ensure alignment between client objectives and RIS Rx’s operational, analytic, and product capabilities.

Cross-Functional Leadership

• Serve as the executive relationship lead across Client Success, Implementations, Product, Analytics, and Operations teams.
• Drive structured execution across all workstreams, ensuring clarity of ownership, timelines, and deliverables.
• Partner closely with internal leadership to align account strategy, resourcing, and performance expectations.

Program Oversight & Quality Control

• Provide oversight to ensure high client satisfaction and sustained program performance, including accurate claims, enrollment, and financial reporting.
• Maintain rigorous quality control standards while ensuring operational readiness and scalability for large manufacturer programs.
• Review and challenge data outputs prior to client delivery, ensuring accuracy, defensibility, and narrative clarity.

Ideal Backgrounds

Healthcare Consulting

• Experience advising pharmaceutical manufacturers, payers, or providers on commercial, access, or affordability programs.
• Comfortable operating in ambiguous environments and translating complex findings into clear recommendations.

Enterprise SaaS Account Management

• Ownership of large, complex client relationships where success depends on analytics, process design, and cross-functional coordination rather than pure sales tactics.

Financial Services

• Experience supporting banks, payments, or benefit-administration tools requiring precise Excel-based modeling, reconciliation, and large-file validation.

Across all backgrounds, candidates must demonstrate the ability to interpret messy, real-world datasets and convert them into actionable operational decisions.

Required Skills & Qualifications

• 7+ years of experience in account management, consulting, or enterprise client success within healthcare, SaaS, or financial services.
• Proven experience functioning as the key client sponsor for operationally complex, data-intensive products.
• Advanced Excel expertise, including:
• Dynamic formulas
• Pivot tables
• XLOOKUP and complex data reconciliation
• Large-file validation and financial modeling
• Exceptional ability to translate complex datasets into clear operational narratives for both internal teams and external stakeholders.

Leadership Attributes

• Consulting-style mindset: structured, and comfortable challenging assumptions and data prior to external sharing.
• Enterprise-level communicator who builds trust through analytic rigor and operational credibility.
• High-EQ leader capable of operating as a junior executive sponsor for RIS Rx’s most important client relationships.

Preferred Qualifications

• MBA or degree in economics, analytics, finance, or a related field.