ABOUT QUORSO

Quorso is one of retail's most exciting SaaS scale-ups. Our intelligent management platform translates terabytes of data into smart, personalized daily actions across more than 60,000 stores worldwide. Backed by Summit Partners, we're scaling fast and building the data foundations that will shape the future of retail performance.

Join Quorso at a pivotal moment in our growth. We're helping some of the world's most respected retailers rewire how they make operational decisions. Using Quorso's intelligent management platform, you'll help turn terabytes of raw store data into personalized, actionable insights, sent in near real time directly to frontline users.

We're already powering performance for some of the biggest names in retail, including Dollar General, PetSmart, Tractor Supply Company and Circle K, and we're now growing our Implementation team in the US to support new global growth.

ABOUT THE ROLE

In your first six months at Quorso, you will help rewire how global retail giants like Dollar General, PetSmart, Tractor Supply, and Circle K make operational decisions. You’ll work with terabytes of real-world store data, help find millions in operational savings, and turn them into personalized, actionable insights across more than 60,000 stores worldwide. You won’t be maintaining dashboards or sending email reports hoping someone will read them. Instead, you’ll work at the heart of near real-time, targeted, data-driven actions, sent directly to frontline users.

The best part of this role, and the hardest, is the application. Retail data reaches us raw and unstructured, and you will build pipelines to clean, join supplementary data and write logic to power the application , creating this in SQL. Once customers are live, you support and enhance the configuration, investigating failure alerts, handling support requests, and partnering with colleagues to develop new data flows. This is data-shaping, exception finding, and data-led operations at scale.

You’ll learn alongside experienced implementation leads. Learn new systems, contribute to and enhance new ways of working, and let your curiosity flourish. Implementation is a team of individuals striving to push the bounds of what is possible.

This is a fully remote role based in the US. We can only consider candidates based in the Eastern or Central time zones, to ensure good working-hours overlap with both our US and UK-based teams, including the Director of Implementation.

WHAT YOU’LL DO

• Manage retail data from enterprise clients, shaping it in SQL into something usable: cleaning, joins, restructuring and layering on predefined and bespoke logic.

• Monitor live customers for data failures and use case up-time, investigating issues in SQL and fixing or escalating them.

• Manage support requests across customers and escalate to the appropriate channels.

• Work with customer teams and senior Implementation colleagues to understand client operations and build data-led use cases.

• Configure Quorso’s application to highlight store performance, flag improvement opportunities and measure results.

• Work with Product, Customer and Implementation team members to create a constant learning and improvement feedback loop that connects to business priorities.

WHAT YOU’LL BRING

• Hands-on SQL used to transform data, with and without AI assistance: joins, CTEs, window functions, and restructuring multi-source data. Be ready to walk us through a specific query you have written and the problem it solved. Shortlisted candidates will also be asked to complete a live SQL test.

• Experience working with large datasets and reading SQL written by others.

• The ability to turn a business problem into a well-thought-out, scalable query.

EVEN BETTER IF YOU HAVE

• Retail, FMCG or other operational data experience.

• Experience improving processes or influencing decisions through data.

• Experience working with HTML.

• Experience in a support or operations environment.

IS THIS YOU?

• You reach for SQL to solve a data problem before you reach for anything else.

• You love learning new products and tools, and when one doesn’t exist or doesn’t work the way you need, your instinct is to vibe code something that does.

• You are relentlessly curious, and you default to solving problems rather than reporting on them.

• You enjoy tracing a broken number back to its root cause and making sure it stays fixed.

• You enjoy working with data, working directly with stakeholders, and turning analysis into measurable impact.

• You stay accurate and organised when juggling several customers and requests at once.

PAY AND BENEFITS

The base salary range for this role is $90k - $110k per year. The final offer will depend on job-related factors such as skills, experience and location.

Benefits include medical, dental and vision insurance; 401(k); paid time off and paid holidays; paid parental leave; other benefits.

EQUAL OPPORTUNITY

Quorso is an equal opportunity employer. We make hiring decisions based on the skills, experience and potential people bring to the role. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status or any other characteristic protected by law. If you need a reasonable accommodation at any stage of the hiring process, please let us know.