Company Description

Redzone, the Connected Workforce business unit within QAD | Redzone, helps manufacturers make more products for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology – not the people. At Redzone, we are all about the people, what we call “the connected workforce.”

We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world-class coaching, giving our customers an average productivity increase of 26% in 90 days. Redzone brings together Production, Maintenance, and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision-making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.

With an AI-powered platform, nearly 2000 plants and over 500,000 users, Redzone is changing the way people work – one plant at a time.

Job Description

Under the leadership of the Director of Operations, the Operations Support Specialist supports forecasting, billing, and operational activities to help ensure efficiency and accuracy across the sales-to-operations process. This role assists with billing inquiries, forecasting updates in Certinia, reporting activities, and operational process improvements. This position is full-time, exempt, and remote, based in the United States (or located at QAD Redzone’s Corporate Headquarters in Miami, FL).

Key Responsibilities

• Support sales-to-operations forecasting and project execution activities in Certinia.
• Assist with billing inquiries and escalations, ensuring timely follow-up and resolution.
• Support month-end reporting and project closure processes.
• Coordinate customer recognition programs in partnership with vendors and Implementation teams.
• Identify opportunities for process improvements in billing, forecasting, and operational workflows.
• Collaborate cross-functionally with Finance, Sales, Implementation, and Operations teams to support project execution.
• Maintain reporting tools and dashboards to track forecasting accuracy and operational performance.
• Provide administrative and operational support for operational efficiency initiatives.
• Other duties as assigned.

Qualifications

• Experience supporting forecasting, billing, or operational processes.
• Familiarity with Certinia or similar ERP/CRM platforms preferred.
• Strong attention to detail and organizational skills.
• Analytical and problem-solving skills with the ability to manage multiple priorities.
• Basic understanding of accounting and revenue recognition processes preferred.
• Strong written and verbal communication skills.
• Ability to work independently in a fast-paced, high-growth environment.
• Proficient in MS Office Suite (Excel, Word, Outlook, PowerPoint).

Education/Experience

• BA/BS in Business, Finance, Accounting, Operations, or related field preferred.
• Minimum 2–3 years of experience in operations, billing, forecasting, or related support roles.
• Experience working within ERP or CRM systems preferred.

Additional Information

Compensation Package:

• Base pay range: $70,000 - $80,000 USD Annual (12 Months)
• Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity
• U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, flexible spending accounts and employee assistance program.

About QAD and QAD Redzone:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.

QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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