About Us

We believe that in a world of digital overload, customers crave genuine connections and delightful experiences.

Our fun, smart, and driven team is passionate about delivering on this mission and helping our users succeed with our innovative direct mail platform.

Our platform helps thousands of brands send individually personalized postcards to customers and prospects. We make it as easy as email to boost acquisition and retention at a crucial time when customers have become numb to digital marketing while digital channels become more expensive and harder to track.

It's an exciting time to be a part of an incredibly fast-growing company revolutionizing an industry and working with top brands.

The Role

The Growth Brand Success Manager (BSM) owns the PostPilot experience for our Growth Plan client base — a high-volume portfolio of emerging ecommerce brands who are betting on direct mail as a growth channel. Your job is to make that bet pay off.

This role sits at the intersection of client services and data-driven marketing strategy. You'll monitor programmatic campaign performance across your book of business daily, proactively reaching out to brands before issues become problems, coaching them on platform capabilities, and driving measurable ROAS outcomes. You're equally comfortable on a strategy call with a founder as you are in a campaign analytics dashboard.

Success here isn't reactive — it's orchestrated. You'll work alongside AI-powered tooling that surfaces lifecycle signals, drafts outreach, and flags at-risk accounts. Your job is to bring the judgment, the relationships, and the client-first mentality that turns automation into real results.

While relevant experience is a plus, this role is also open to those who currently work in other industries or are new to the job market. Here at PostPilot, we are looking for intelligent, motivated and ambitious individuals who are interested in gaining business experience, learning essential sales and marketing skills, and growing! If this sounds like you, we’d love to talk.

What You'll Do:

Client Success (primary)

• Own a portfolio of Growth Plan brands across their full lifecycle: onboarding, activation, performance optimization, and retention
• Serve as the primary relationship owner — fast, friendly, and always on top of what each client is doing in the platform
• Lead 90-day reviews and proactive outreach cadences to drive engagement, performance, and expansion
• Identify and manage churn risk early; escalate strategically and never let a client go dark
• Ensure every brand completes their full growth-specific onboarding setup

Programmatic Campaign Management

• Guide clients through PostPilot's automation suite configuration: audience segmentation, flow triggers, send frequency, creative setup
• Troubleshoot underperforming or stalled campaigns using platform data and client context
• Partner with design on creative briefing, review, and QA; ensure every postcard going out meets brand standards
• Stay current on platform features and help clients activate tools relevant to their business

Operational Excellence

• Maintain accurate CRM records: contact notes, next steps, outreach cadence, and account health status
• Collaborate with the broader CX team on process improvements, playbook development, and tooling feedback
• Operate efficiently across a large portfolio using structured workflows and AI-assisted tooling to stay ahead of your book



What We're Looking For

• 1-2 years in customer success, or a client-facing marketing/tech role — ideally with a high-volume portfolio
• Familiarity with ecommerce, DTC, email/SMS marketing, or performance advertising platforms
• Excellent written communication — you draft emails that sound human, not templated
• Self-directed and organized: you manage several accounts without losing track of a single one
• Comfortable working in a tech-forward environment with AI tools as part of your daily workflow
• Genuine curiosity about why campaigns perform the way they do

This is a full-time remote position.