About Us

We believe that in a world of digital overload, customers crave genuine connections and delightful experiences.

Our fun, smart, and driven team is passionate about delivering on this mission and helping our users succeed with our innovative direct mail platform.

Our platform helps thousands of brands send individually personalized postcards to customers and prospects. We make it as easy as email to boost acquisition and retention at a crucial time when customers have become numb to digital marketing while digital channels become more expensive and harder to track.

It's an exciting time to be a part of an incredibly fast-growing company revolutionizing an industry and working with top brands.

The Role

Our ideal candidate is a data-driven, service-oriented thinker laser-focused on ramping their knowledge of account workflows, campaign performance, and direct mail marketing strategy. They must thrive in fast-paced, high-growth environments, show confidence communicating within the team and with our highly knowledgeable partners. Once a new client is signed, Account Managers work hand in hand with our Sales and Operations teams to on-board, manage, and scale accounts in ways that help clients achieve their goals through highly optimized acquisition, retention, and retargeting direct mail campaigns.

Key to success in this role is a commitment to setting clients up for long-term success with repeatable processes and optimized learning strategies designed to grow revenue, spend and profitability.

About You:

• You have a healthy curiosity about advertising and marketing direct mail strategies
• You are detail-oriented and meticulous about checking your work
• You are a strong communicator, who asks questions and proactively seeks help when needed
• You are relentlessly committed to the business and success of every customer
• You are a team player, who thrives in collaborative environments, and learns quickly
• You enjoy challenges and seek out the kinds of solutions that address root cause
• You are hard working and have a reputation for being conscientious
• You are driven to find ways to continually grow and improve

Skills and Experience:

• 3+ years in a customer facing role, with excellent written, and in person customer service skill sets
• Demonstrated ability supporting an internal lead, manager, or account owner
• Experience in digital media, direct mail, ad operations or working with advertisers on a programmatic platform with a focus on managing advertising campaigns, leveraging platform capabilities, and\or driving campaign performance will be highly valued
• History of responding quickly to client needs, providing training and\or consulting in ways that build engagement and trust
• Adept at time management, while being consistently detail-oriented, responsive to customers, and thoughtful about the impact of your work on the business
• Well organized, with project management experience, and a demonstrated ability to prioritize tasks across multiple jobs and accounts to meet deadlines and evolve operational excellence
• Skilled communicator, who can provide anticipatory support, be proactive in their own development, present data driven results, and respond appropriately to client questions or escalations
• General understanding of statistical significance, machine learning and/or previous work with data visualization tools is a plus

This is a full-time remote position with up to 5% travel required (Client conferences, networking events and company team-building trips.)