About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Position Overview: We are seeking a detail-oriented and service-focused Cyber Practice Account Analyst to support the growth and operations of Patriot’s National Cyber Liability Practice. This role is responsible for supporting policy workflows, maintaining accurate account documentation, assisting with surplus lines compliance, and helping partner agencies service and grow cyber liability business. The ideal candidate is organized, responsive, and eager to develop expertise in Cyber Liability insurance within the small and mid-sized business market. This position plays a key role in supporting broker relationships, improving policy processing efficiency, and contributing to the continued success of the Cyber Practice.

Work Arrangement: This is a full-time hybrid position reporting to our office located in Media, PA.

Professional Responsibilities:

• Support the Cyber Practice Leader and account team with new business, renewal, policy servicing, and account management activities.
• Provide excellent customer service to retail broker clients, partner agencies, carriers, and internal team members.
• Maintain accurate records within the agency management system and electronic files.
• Assist with submission tracking, quote preparation, binding activities, policy issuance, and related policy workflow tasks.
• Process policy change requests, endorsements, cancellations, and billing-related follow-up items in a timely manner.
• Issue new and renewal Certificates of Insurance and manage the receipt and distribution of policies.
• Follow up with insurance carriers regarding cancellations, payment issues, endorsements, and other policy servicing needs.
• Assist with surplus lines policy compliance and related documentation requirements.
• Create and maintain basic spreadsheets, Word documents, tables, and internal materials to support clients and team members.
• Collaborate with accounting and internal teams to resolve policy, billing, cancellation, and servicing matters.
• Support partner agencies in growing Cyber Liability opportunities through cross-selling efforts, carrier solutions, and Patriot’s Digital Trading Marketplace.
• Communicate professionally and clearly with clients, carriers, partner agencies, and internal stakeholders.

Qualifications and Requirements:

• College degree or equivalent combination of education and relevant experience required.
• Active Property & Casualty Producer license required or ability to obtain after hire.
• Previous insurance, account servicing, agency operations, or customer service experience preferred.
• Interest in developing knowledge of Cyber Liability insurance, surplus lines processes, and specialty insurance products.
• Strong organizational skills with the ability to manage multiple tasks, follow up on open items, and maintain accurate documentation.
• Excellent written and verbal communication skills with a professional, clear, and client-focused approach.
• Proficiency with Microsoft Word, Excel, PowerPoint, and basic document formatting.
• Experience with Applied EPIC agency management system preferred but not required.
• Strong attention to detail and accuracy when processing policy documents, endorsements, certificates, and compliance materials.
• Ability to collaborate effectively with clients, carriers, partner agencies, accounting teams, and internal team members.
• Self-motivated, service-oriented, and committed to learning and professional development within the insurance industry.

Why Patriot Growth Insurance Services: We offer the opportunity to be a part of one of the fastest-growing insurance companies since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team. In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.