About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Position Overview: We are seeking an experienced and strategic Market Director, Commercial Lines to lead our Commercial Lines division. This leadership role is responsible for overseeing the Commercial Lines service and marketing teams while providing strategic direction, operational oversight, and performance leadership across the department. The ideal candidate is a proven Commercial Lines leader with strong technical expertise, exceptional leadership skills, and a passion for developing high-performing teams. This position plays a critical role in supporting client retention, operational excellence, employee development, and the continued growth of the Commercial Lines business.

Work Arrangement: This is a full-time hybrid position reporting to our office in Cheshire, CT. Travel to other nearby offices may also be required.

Professional Responsibilities:

• Provide strategic leadership and operational oversight for the Commercial Lines division, ensuring exceptional client service and consistent execution of agency standards.
• Lead, mentor, and develop the Commercial Lines service team by establishing performance expectations, coaching employees, and supporting professional growth.
• Oversee the Commercial Lines marketing department, ensuring timely, competitive, and effective placement of new and renewal business.
• Develop and implement departmental goals, service standards, workflows, and performance metrics to improve operational efficiency and client satisfaction.
• Collaborate with Producers, carrier partners, and agency leadership to support business growth, client retention, and profitability objectives.
• Monitor departmental performance, workload distribution, and service quality while identifying opportunities for continuous improvement.
• Serve as a technical resource and escalation point for complex coverage issues, client concerns, and carrier negotiations.
• Foster strong relationships with carrier partners to maximize market access, strengthen partnerships, and improve placement opportunities.
• Ensure compliance with agency procedures, carrier requirements, and industry regulations while minimizing operational and E&O risk.
• Support recruiting, onboarding, training, and succession planning initiatives to build and maintain a high-performing Commercial Lines organization.
• Analyze operational and financial reports to identify trends, measure performance, and drive strategic decision-making.
• Stay current on commercial insurance products, carrier appetites, regulatory changes, and industry trends through ongoing professional development.

Qualifications and Requirements:

• 10+ years of Commercial Lines insurance experience, including progressive leadership responsibilities.
• Active Property & Casualty insurance license required.
• Previous experience leading Commercial Lines service and/or marketing teams within an independent insurance agency.
• Strong knowledge of commercial insurance products, underwriting principles, carrier markets, and placement strategies.
• Demonstrated success leading teams, improving operational performance, and developing employees.
• Experience with agency management systems, carrier portals, and Microsoft Office Suite; Applied Epic experience preferred.
• Strong analytical, organizational, and strategic planning skills.
• Excellent leadership, communication, and relationship-building abilities.
• Ability to manage multiple priorities while driving operational excellence in a fast-paced environment.
• Bachelor's degree in Business, Insurance, Risk Management, or a related field preferred.
• Professional designations such as CIC, CPCU, ARM, or similar are preferred.

Why Patriot Growth Insurance Services: We offer the opportunity to be a part of one of the fastest-growing insurance companies since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team. In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401(k) with employer match

Pay Range: $180,000 - $190,000 per year depending on experience.

*A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.