Paradigm is hiring a Referral Scheduler for our Ortho Spine team in a fully remote, full-time position. You’ll help injured workers receive timely care by scheduling initial evaluations, verifying detailed claim information, and coordinating with providers, clients, and internal teams to advance referrals. Candidates must have strong attention to detail, excellent communication skills, and at least three years of customer service experience.
Responsibilities:

Deliver exceptional verbal and written customer service while serving as a liaison for injured workers, clients, and providers.
Schedule injured workers with our Ortho/Spine providers within client-guaranteed timeframes
Provide timely scheduling updates to claims examiner, case manager, and other contacts on referral if applicable
Obtain additional medical notes to assist with scheduling
Demonstrates a customer-first mindset by developing a broad and deep (where appropriate) understanding of Paradigm organization, products, operations, and customers. Prioritizes collaboration to meet customer needs and expectations and takes personal accountability for service quality.
Work closely with interdepartmental operations staff to effectively manage referrals.
Uses experience and judgement to complete tasks with minimal supervision
Good understanding of products and services
Follow all regulatory requirements, policies, procedures, and best practices
Understand & comply with all HIPAA & SOC2 requirements necessary in working with designated PHI.
Perform additional support functions as needed.
Maintain reliable and predictable attendance during scheduled work hours.
Utilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality. Adopts new technologies as trained and applies them in alignment with established processes and guidelines.
Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management.

Qualifications:

High School Diploma
Minimum 3 years’ customer service experience (medical office experience a plus)
Excellent customer service skills
Excellent oral and email communication skills and phone presence
Proficient in all Microsoft Office and computer application systems
Ability to work independently
Ability to multi-task
Acute attention to detail
Ability to work in multiple systems