Paradigm is seeking a Bilingual Clinical Coordinator Assistant (English/Spanish) to join our team in a fully remote, full-time position. In this role, you’ll provide administrative support to our Clinical Coordinators, helping injured workers receive timely, coordinated services. Responsibilities include maintaining medical records, obtaining appointment information and documentation, processing supply orders, and following up with providers, vendors, and injured workers. If you bring strong organizational skills, a customer-first approach, and at least three years of healthcare-related experience, we’d love to hear from you.
Bilingual proficiency in English and Spanish is required.
Schedule: 11:00 a.m.–7:30 p.m. ESTPay range: $20–$22 per hour
Responsibilities:

Support the Mission, Values and Vision of Paradigm, promoting positive public relations and demonstrating service excellence, respect for customers, coworkers, and management. Consistently maintain a high level of ethical and professional standards, continuously striving to improve healthcare services.
Work collaboratively with Clinical Coordinators to ensure compliance with file follow-up per established policies and procedures, reporting any concerns as needed. Contact vendor agencies to obtain notes and home health compliance; Input supply orders and confirm delivery of supplies; Provide excellent responsiveness and follow-up with injured workers, family members, vendors, and providers/physicians for office visit dates, prescriptions, lab results, and records; Ensure receipt of authorization with vendor sources. Assist in triaging patients’ needs.
Plan and complete job duties, organizing individual workload to meet jurisdictional and Best Practice Standards for timeliness, notification, and documentation requirements as well as approach problem resolution via appropriate use of research and resources.
Collaborate effectively with all internal departments and external partners to ensure smooth workflow and participate in common teamwork to achieve departmental and organizational goals. Actively participate in the QA process and departmental improvement efforts, identifying appropriate areas for improvement
Maintain reliable and predictable attendance during scheduled work hours.
Demonstrates a customer-first mindset by developing a broad and deep (where appropriate) understanding of Paradigm organization, products, operations, and customers. Prioritizes collaboration to meet customer needs and expectations and takes personal accountability for service quality.
Utilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality. Adopts new technologies as trained and applies them in alignment with established processes and guidelines.
Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management.

Qualifications:

Education/Training: College credit in a comparable field (e.g., healthcare, office management, business).
Experience: At least three (3) years of healthcare-related experience (e.g., hospital, medical office, Occupational Health, or other comparable clinical discipline).
Knowledgeable of injured workers’ rights and ability to ensure an atmosphere which promotes the privacy, dignity, and well-being of injured workers.
Maintain confidentiality of all data, including injured workers’ Protected Health Information (PHI), employee, and operations data.
Skills: Excellent verbal and written communication, cooperation, service excellence, and effective conflict resolution skills; Able to promptly address concerns with tact and provide appropriate follow up; proficient reading, writing, grammar, and mathematics skills; knowledgeable of medical terminology; Excellent organizational, prioritization, and multi-tasking skills; Excellent computer skills (e.g., Outlook, Teams, to be trained on proprietary software).
Comply with all regulatory requirements, current laws and policies which protect workers from harassment and all illegal and discriminatory behavior. Comply with applicable Quality Assurance initiatives.
Complete requirements for required training,

Equipment/Machinery Used: Standard office equipment including phones, scanners, fax, laptop/PC, copiers, various computer programs, etc.