Join our Vocational Recovery Services team as a Telephonic Vocational Case Manager, delivering Transitional Return-to-Work (TRTW) support to help move workers’ compensation claims forward and keep recovery on track.

This role does not provide traditional vocational rehabilitation services. Instead, you’ll manage a high-volume caseload telephonically, using structured workflows, documentation standards, and timely outreach to support a single program offering: TRTW. You will manage approximately 80–90 active cases at a time, coordinating next steps, tracking key tasks, and communicating with injured workers, employers, and claims partners. You’ll also work closely with the Return-to-Work Coordinator to reduce barriers and support safe, timely return-to-work planning.

Because the work is highly task-driven, the best fit is someone who thrives in a phone-based, desk-focused environment, enjoys moving files toward resolution, and stays organized and responsive throughout the workday.

Key Responsibilities

• Manage an active caseload of approximately 80–90 TRTW cases telephonically, ensuring timely outreach, follow-up, and task completion.
• Review claim and medical information to interpret restrictions/function and support appropriate transitional return-to-work planning.
• Identify barriers to return to work (e.g., noncompliance, delayed treatment, communication gaps) and coordinate next steps to move files toward resolution.
• Communicate professionally with injured workers, employers, adjusters, and other stakeholders to clarify expectations, timelines, and required actions.
• Work closely with the Return-to-Work Coordinator to align on restrictions, employer options, and next steps to support safe, timely transitional return-to-work planning.
• Document all contacts, decisions, and next steps in the case management system in a clear, defensible, and timely manner.
• Support program workflows by tracking required tasks, meeting turnaround times, and maintaining consistent availability during business hours.

Qualifications

• Master’s degree in Rehabilitation Counseling preferred or similar.
• Required to have a minimum of one national board certification at time of hire: LRC, CRC, CDMS, or CVE.
• Experience in telephonic case management, return-to-work coordination, vocational case management, disability management, or workers’ compensation claim support.
• Ability to manage high-volume, task-driven work with strong organization, prioritization, and follow-through.
• Excellent phone communication and customer-service skills; able to guide difficult conversations and set clear expectations.
• Strong documentation skills with comfort working in structured systems/workflows and meeting productivity and quality standards.
• Working knowledge of medical restrictions, functional capacity concepts, and the role they play in return-to-work planning.