We’re seeking a master scheduler to coordinate and prioritize conference calls for up to 10 team members across multiple time zones. This fully remote role offers standard hours of 8 a.m. to 5 p.m., based on your local time zone. Candidates must have at least five years of administrative support experience, advanced computer skills (Microsoft Word and Outlook), and a proven ability to manage complex scheduling, last-minute changes, and high-demand situations with professionalism and calm. Strong customer service and communication skills are essential.

Responsibilities:

• Coordinate and schedule conferences for Network Managers, Medical Directors, Internal Staff and carrier contacts (customers).
• Work with Paradigm Management Team to prioritize/organize conferences by urgency, time frame.
• Work in coordination with assigned DKA to establish carrier availability for customer education calls
• Provide customer service to both internal and external customers. Act as a liaison, for internal and external customers. Problem solves with the Paradigm Management Team.
• Manage frequent high demands and high urgency situations effectively and calmly.
• Communicates with internal customers, medical doctors & staff in a professional manner.

Qualifications:

• Education - High school diploma or equivalent.

• Experience - A minimum of five years of experience in administrative support services and a demonstrated history of success in working in a fast-moving, demanding environment. Intermediate to advanced computer skills, including extensive knowledge of various software packages including Microsoft Word and Outlook
• Language Skills - Excellent oral communication skills and phone presence. Ability to read and comprehend instructions. Must be able to prioritize workload and be able to work with a minimum amount of supervision. Must be able to produce written correspondence.
• Customer Service - Strong telephone skills are key in this role. Ability to be upbeat, attentive, and prioritize the competing needs of multiple customers.
• Problem Solving - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions and deal with abstract and concrete variables. Ability to independently problem solve and identify creative solutions. Ability to “multi-task” in a paced work environment. Ability to juggle tasks, handle last minute changes in a fast-paced environment.
• Any combination of education/experience and knowledge that demonstrates the ability to perform the functions of the position will be accepted.