We are seeking a full-time, remote IT Program Manager. The IT Program Manager will be responsible for leading and developing a team of project managers, establishing clear roles and processes, and ensuring disciplined delivery of complex, cross-functional programs. They play a key role in shaping Paradigm’s project management framework, driving strategic direction, and fostering a culture of accountability, innovation, and continuous improvement.

RESPONSIBILITIES:

Strategic Direction & Role Clarity

• Define, communicate, and enforce clear roles and responsibilities for project managers, supporting Paradigm’s transition to a structured, process-driven framework.
• Mentor, train, and supervise project managers, providing effective feedback and fostering a high-performance team culture.
• Guide, maintain, and enforce departmental practices, methodologies, policies, and procedures.

Scope Management & Timeboxed Releases

• Lead the team in planning high-level features and scope items for timeboxed releases, ensuring incremental and predictable delivery.
• Coordinate with internal stakeholders to understand business goals and objectives, translating them into actionable directives for project managers interacting with digital product teams and business analysts.
• Maintain situational awareness and a keen sense of urgency in responding to digital product, business, and IT environmental influences.

Governance, Reporting & Resource Management

• Implement robust governance standards, including RAID logs, risk management, and mitigation planning.
• Oversee status tracking, resource prioritization, and schedule adherence for all programs.
• Establish and track IT implementation metrics (KPIs) and team dashboards to increase visibility, alignment, and accountability.
• Produce regular, comprehensive reporting on project/program status, budgets, schedules, resource allocation, and operational effectiveness for the Steering Committee and leadership team.

Quality Assurance & Deployment Discipline

• Champion disciplined QA/UAT and deployment processes, ensuring accuracy in project management tools and timely communication of deployment readiness.
• Support the team in developing and maintaining project milestones, work breakdown structures, and contingency plans.
• Ensure successful implementation within defined timeframes and budgets.

Innovation & AI Enablement

• Drive adoption of AI tools (e.g., Microsoft 365 Copilot) to enhance project management efficiency, automate status summaries, risk registers, and weekly updates.
• Work with App Dev Directors and digital product owners on continuous improvements of technology capabilities to ensure efficient and effective implementations.
• Provide strategic insights to organizational leaders on process improvements that reduce time to market, lower costs, and increase ROI.

Stakeholder Engagement & Communication

• Maintain communication with digital product management and internal stakeholders on overall project status, milestones, and risks.
• Create and maintain standard operating process reference material for internal staff and digital product management, including workflows and solution delivery protocols.
• Demonstrate outstanding communication and presentation skills, conveying sophisticated concepts simply and clearly to a variety of audiences.

SUPERVISORY RESPONSIBILITIES:

• Mentor, train, and supervise team members directly and indirectly, review their work and provide effective constructive feedback to achieve their best performance and goal attainment
• Set the tone for a strong Enterprise culture and high employee engagement.
• Ensure all team members understand, are trained in, and comply with Paradigm’s security requirements and policies.
• Ensure all team members have the minimum level of IT system access required to effectively complete their Paradigm responsibilities.

QUALIFICATIONS:

• Bachelor’s Degree in Computer Science, Project Management, Business Management, or related field, or equivalent experience.
• 8-10 years of program/portfolio planning and management experience.
• 15+ years of direct IT project management experience, including managing multiple projects and leading project managers.
• PMP or PMP-ACP certification required.
• Demonstrated experience leading strategic technology initiatives.
• Proven expertise in project governance, risk management, change management, and people management.
• Strong business/digital product management engagement, communication, and organizational skills.
• High proficiency with project management tools (e.g., MS Project, Planview), Microsoft productivity tools, and MS Office suite.
• Strong business analysis and IT integration skills.
• Strong IT Agile experience.
• Working knowledge of the Workers’ Comp industry is a plus.

What We Value

• Defined PM roles and structured governance.
• Clear scope for timeboxed releases.
• Comprehensive reporting (RAID, risk, financial health).
• Disciplined QA/UAT and deployment processes.
• Adoption of AI tools for PM efficiency.