Paradigm is seeking a full-time Clinical Referral Specialist. The primary responsibility of this position is timely and accurate processing of catastrophic referrals from start to finish, including assigning referrals, entering and posting of referrals, and sending the referral confirmations to the customer.

The schedule for this position is Monday through Friday, 10 AM to 7 PM Central time.

DUTIES AND RESPONSIBILITIES:

• Manage telephonic and electronic referrals from carrier representatives/sales teams, including conducting of intake interview, assignments, completion and posting of referral in coordination and/or consult with Manager, Referral Operations or delegate.
• Confidently manage referral email inboxes.
• Attend ongoing training/calls as needed.
• Able to decipher geographical locations accurate and make accurate decisions based on same.
• Provide professional and courteous customer service to both internal and external customers. Act as a liaison, for internal and external customers. Problem solve with the appropriate internal team members.
• Manage frequent high demands and high urgency situations effectively and calmly.

QUALIFICATION REQUIREMENTS:

• Education - High school diploma or equivalent.
• Experience - A minimum of five years of experience in administrative support services and a demonstrated history of success in working in a fast-moving, demanding environment. Intermediate to advanced computer skills, including extensive knowledge of various software packages including Microsoft Word and Outlook
• Language Skills - Excellent oral communication skills and phone presence. Ability to read and comprehend instructions. Must be able to prioritize workload and be able to work with a minimum amount of supervision. Must be able to produce written correspondence.
• Customer Service - Strong telephone skills are key in this role. Ability to be upbeat, attentive, and prioritize the competing needs of multiple customers.
• Problem Solving - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions and deal with abstract and concrete variables. Ability to independently problem solve and identify creative solutions. Ability to “multi-task” in a paced work environment. Ability to juggle tasks, handle last minute changes in a fast paced environment.