Customer Care Officer (Partners)
Odoo
Customer Care Officer (Partners)
About the job
As a Customer Care Officer, you will act as a key point of contact for partners and customers, ensuring smooth administrative operations, proactive support, and a consistent customer experience across your portfolio.
You'll never get bored!
Responsibilities
- Portfolio Management: Manage a portfolio of approximately 750 customers, balancing automation (low touch) and manual actions (high touch) to ensure smooth operations and efficient support.
- Customer Guidance: Serve as the point of contact for partners and their customers, providing administrative assistance and guidance to help them benefit from a seamless Odoo experience.
- Sales Support: Identify opportunities for growth and development within your portfolio, supporting the Sales team with actionable insights.
- Proactive Problem Solving: Work closely with internal teams to address administrative challenges and ensure customers receive the support they need to thrive.
To support our growing company, we are looking for a Customer Care Officer to join our Indirect Sales team.
The Customer Care Officer will ensure the success of our partners and their customers by managing relationships, supporting adoption, and driving customer satisfaction. This role is primarily administrative, focusing on efficiently managing a large portfolio of partners and their customers (representing +/- 700 subscriptions), balancing automation with personalized actions, and ensuring smooth operations throughout the customer lifecycle.
We are currently looking for 2 persons to join this team: 1 FR/NL/ENG speaker, 1 FR/ENG.
About you
At Odoo, we value your skills more than your resume.
Here's what we expect from you:
Must have
- Strong organizational and administrative skills to manage a large and diverse customer portfolio
- Fluent in French, Dutch and English (Level B2+ or C1)
- A good understanding of B2B sales processes and indirect sales models (partner-driven)
- Strong communication and interpersonal skills
- Valid work permit for Belgium
Nice to have
- Tech-savvy and eager to learn about Odoo’s suite of applications
Proven experience in customer care, account management, or partner management
Strong written communication skills
Recruitment process
01
Application screening
We will review your application to ensure your profile aligns with what we're seeking.
02
Phone call with a recruiter
This is your chance to spill the beans on your motivations and throw any burning questions our way.
03
Interview with the team
Show us your magic! This is your moment to demonstrate how your skills and approach can build trust, solve customer issues, and turn challenges into positive customer experiences.
04
Get an offer
Drumroll, please! If you've nailed every step, it's time for the big win: an offer to join our team of sales champions :)
What we offer
Full-time CDI
A 38 hours/week contract including 2 days of home-working per week and flexible hours.
Peaceful work environment
Located in Louvain-la-Neuve, away from the city rush. Cosy offices, a game room, and a lunch room.
Flexible salary package
Car, fuel card, up to 35 days off per year, meal vouchers, eco-cheques, hospital insurance, representation fees to cover all your expenses, and much more!
Training
12 days/year, including 6 of your choice, for personal development.
Exchange program
After 2 years of experience, apply to a similar position in a subsidiary of Odoo.
Chef cooking delicious lunch
Lunch meals every day at the office, as well as free coffee and fruits from local producers. Because well-fed employees are happy employees.