At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.
• Empathy: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
• One Team: We realize our full potential when we work together towards our shared purpose.
  
  

Benefits

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Role Overview

The OE Change & Adoption Specialist is instrumental in ensuring that operational excellence initiatives deliver lasting and measurable outcomes by delivering toolkits to leaders on changes implemented, ensuring adoption and sustainability. This position is dedicated to promoting stakeholder engagement, organizational readiness, and ongoing behavioral reinforcement for OE projects throughout the organization.

Working collaboratively with OE leadership, process owners, technology teams, trainers, and frontline personnel, this specialist develops and implements change management strategies that facilitate comprehensive understanding, adoption, and sustainment of new processes, tools, and operating models.

Success will be measured by the sustainability of changes implemented and the ability for leaders to ensure ongoing local training and adoption-to-changes implementation.

Consistent with LifeStance’s values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description.

COMPENSATION: $95,000 - $105,000/annually in addition to a competitive bonus plan

Responsibilities

• Develop and execute structured change management plans for OE initiatives, including process redesign, technology implementations, and organizational changes.
• Assess change impact, readiness, and risk across impacted teams and functions.
• Identify stakeholder groups and tailor engagement strategies based on role, influence, and readiness level.
• Design adoption plans that include training reinforcement, communication, feedback loops, and performance monitoring.
• Partner with OE and functional leaders to define adoption success metrics (e.g., usage, compliance, efficiency, quality).
• Support post-implementation sustainment through reinforcement plans, coaching, and continuous improvement feedback.
• Act as a trusted partner to leaders, managers, and frontline teams during periods of change.
• Facilitate workshops, working sessions, and feedback forums to surface concerns, clarify expectations, and build buy-in.
• Translate complex OE or technical concepts into clear, practical messaging for operational teams.
• Create change communications (talking points, FAQs, readiness updates, leadership messages).
• Partner with training teams to ensure learning materials align with new workflows and behavioral expectations.
• Creates toolkits for leaders and managers to enable effective coaching and reinforcement.
• Embed change and adoption best practices into OE governance, charters, and project lifecycles.
• Capture lessons learned and adoption risks to inform future OE initiatives.
• Serve as a connector between OE, technology, and operations to ensure changes are practical and sustainable to ensure long-term adoption.
  
  

Required

SKILLS & EXPERIENCE

• Bachelor’s degree in Business, Organizational Development, Healthcare Administration, or related field (4 years of additional highly relevant experience may be considered in lieu of the degree.)
• 5+ years of experience in change management, operational transformation, or process improvement.
• Experience supporting large-scale operational or technology change initiatives.
• Strong stakeholder management, facilitation, and communication skills.
• Demonstrated ability to influence without authority across cross-functional teams.
  
  

Preferred

• Healthcare, behavioral health, or revenue cycle experience.
• Familiarity with Lean, Six Sigma, or OE methodologies (DMAIC, Kaizen, process mapping).
• Change management certification or formal training (Prosci, ACMP, Kotter, or similar).
• Experience supporting EHR, billing, or automation initiatives.
  
  

Success Measures

• Adoption and compliance with new processes and tools
• Reduction in workarounds and reversion to legacy behaviors
• Stakeholder readiness and satisfaction
• Sustained performance improvements post-implementation
  
  

Working Conditions

• This role is primarily performed in a remote setting, requiring reliable internet access and a quiet, distraction-free, dedicated HIPAA (Health Insurance Portability and Accountability Act) compliant workspace. Work involves extended periods of sitting, frequent use of a computer and audio/video calls and meetings.
  
  

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  
  

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.