ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer patient calls with a warm, friendly attitude and make every caller feel cared for.
• Listen to callers who are upset, show you understand and fix the problem quickly. If a delivery is missed, follow our steps to get it resolved.
• Enter pharmacy orders into our computer system quickly and correctly.
• Be respectful and professional with patients, coworkers and other departments.
• Join trainings, team meetings and special projects.
• Wear your full uniform. Follow company rules and keep patient information private..

WORK EXPERIENCE

A minimum of one (1) year of customer service experience preferably in a pharmaceutical setting

EDUCATION

High School Diploma

LANGUAGE SKILLS

Bilingual English/Spanish fluency required.

PHYSICAL DEMANDS/WORK ENVIRONMENT

Work schedule is approximate and hours/days may change based on company needs. All full-time employees are required to complete forty (40) hours per week as scheduled, including on weekends and holidays. Position requires the ability to work extended hours when necessary.

The Over the Counter (OTC) clerk is a full time position located in Doral that provides customer service to the Leon Medical Centers patient population by answering all incoming calls regarding OTC orders. The OTC clerk also has the responsibility of inputting order forms submitted by the patient via mail and/or from the center into the pharmacy system applications.