Leon Medical Centers is seeking an experienced Pharmacy Delivery Supervisor to lead our pharmacy delivery operations team. This role is responsible for supervising Pharmacy Delivery Drivers and overseeing a designated group of delivery routes to ensure the efficient, accurate, and timely distribution of medications to our patients throughout Miami-Dade County.

The ideal candidate will have experience supervising staff in a logistics, transportation, or delivery environment, possess strong route management skills, and be committed to exceptional customer service for our senior patient population.

Key Responsibilities

• Supervise, coach, and support a team of Pharmacy Delivery Drivers.
• Monitor assigned delivery routes to ensure medications are delivered accurately and on time.
• Schedule and dispatch drivers while balancing workload and route efficiency.
• Track daily delivery performance, route completion, and delivery exceptions.
• Investigate and resolve delivery delays, route issues, and undeliverable medications.
• Coordinate with pharmacy staff, customer service teams, and operational leadership to ensure seamless delivery services.
• Ensure compliance with company policies, delivery procedures, and patient confidentiality requirements.
• Maintain driver documentation, vehicle records, delivery logs, and performance metrics.
• Assist with route planning and recommend improvements to increase productivity and service levels.
• Promote a culture of safety, accountability, and excellent patient service.

Minimum Qualifications

• High school diploma or equivalent required.
• Minimum three (3) years of supervisory experience in logistics, transportation, delivery operations, dispatch, or a related field.
• Experience managing multiple delivery routes and field-based employees.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with computer systems and route tracking technologies.
• Excellent knowledge of Miami-Dade County geography and routing considerations.
• Fluent in English and Spanish.
• Valid Florida driver's license in good standing required.

Preferred Qualifications

• Previous pharmacy delivery, healthcare delivery, medical courier, or prescription distribution experience.
• Experience supervising drivers in a high-volume delivery environment.
• Knowledge of healthcare privacy and compliance requirements.