SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Schedules and cancels physician, diagnostic tests, therapy, invasive procedures, surgeries, internal and external appointments.
2. Records time and date of physician appointments in computer system.
3. Calls patient if there are any changes in the appointment schedule.
4. Uses work queues to schedule all types of appointments.
5. Coordinates transportation services if needed, including confirmation.
6. Contacts patients to advise them of upcoming appointments and changes.
7. Records patient communications, including resolution or actions taken.
8. Receives calls and or transfers callers to appropriate party following established conferencing procedures.
9. Whenever possible, resolves questions directly so that patient receives prompt satisfaction.
10. Works timely with providers and insurance to provide appropriate appointment date to our patients
11. Learns all systems required by the department as: Leon MediConnect, VIP application, Call Tracker, Right Fax, Taske, Outlook, Teams, LMC Sharepoint.
12. Provides excellent service to our callers that consistently exceeds expectations.
13. Shows genuine concern for the caller’s needs and problems; maintains open channels of communication for feedback, compliments, and complaints; provides a level of comfort to the caller in showing them that they are dealing with a well-trained professional.
14. Communicates with centers, LMC internal departments and external providers or other offices for necessary patient information.
15. Takes messages for all center physicians and external providers
16. Performs a variety of clerical tasks.

LANGUAGE SKILLS

• Fluent in English and Spanish.