Essential Duties and Responsibilities:

• Performs initial processing of all orders including, but not limited to Ambulatory, Bathroom Aides, Hospital Beds, Standard Wheelchairs, Cpap/Bipap, Trach/Suction setup, Oximetry, Ostomy and Motorized/Customized Wheelchairs Orders.
• Reviews patient demographics, verify eligibility and/or authorization.
• Learns and implements Medicare guidelines.
• Maintains compliance with HIPAA standards of patient and confidentiality.
• Provides telephonic support to patient inquires/services calls.
• Handles all Service assessment calls.
• Handles New Patient Transitions and ensures that equipment is properly transitioned.
• Works with Dispatch on ETA Calls.
• Follows through an order from beginning to end. Provides Physician and patient with updates as needed.
• Achieves a minimum of 20-25 orders processed a day.
• Handles complaint calls and facilitates solutions for patients and providers.
• Follows equipment recovery processes if and when a patient needs a pick-up of equipment, or a patient cannot be located.
• Rotates On-Call for a week including Saturday rotation.
• Rotates Holidays as needed.

QUALIFICATIONS

• Medical Background preferred.
• Clinical experience in hospitals, clinics, or other healthcare settings.
• Foreign Doctors and nurses preferred.
• Ability to work in fast-paced, patient-focused environments.

LANGUAGE SKILLS

• Fluent in English and Spanish required.

WORK EXPERIENCE

• Minimum 2 years DME experience.