IT Support Specialist
Hallmark - Healthcare Workforce Technology
IT, Customer Service
Dallas, TX, USA
Posted on Jun 3, 2026
We are seeking a dedicated IT Support Engineer to provide daily onsite IT support for the Dallas office and remote US employees. You will also assist with infrastructure and cloud-related operations but the main function of this role is IT support.
- Department
- IT Infrastructure
- Employment Type
- Full Time
- Location
- Dallas Office
- Workplace type
- Hybrid
- Compensation
- $70,000 - $75,000 / year
- Reporting To
- Anjith Kumar
Key Responsibilities
- Provide Desktop Support for end users, including hardware/software troubleshooting and user assistance
- Handle Network Support activities within the office environment and for remote employees, including connectivity troubleshooting, device setup, and coordination with vendors when required
- Support day-to-day IT operations and ensure smooth functioning of office IT infrastructure
- Assist with Azure Cloud operations and DevOps-related activities where applicable
- Support CI/CD pipelines, basic cloud administration, monitoring, and system maintenance activities
- Coordinate with internal IT teams for escalations and ongoing infrastructure improvements
- Maintain IT asset inventory and ensure compliance with company IT policies
Skills, Knowledge & Expertise
Required Qualifications:
- 3+ years of IT support / desktop support experience
- 1+ years of experience with Azure and basic familiarity with Azure environment and DevOps pipelines (monitoring/fixing failures)
- Experience with networking concepts and troubleshooting
Job Benefits
Work Location
- Hybrid -3 days a week in office (Tuesday-Thursday) in Dallas, TX (13155 Noel Rd, Suite 2400, Dallas, TX 75240)
- Salary range: 70k-75k with yearly annual bonus
Benefits include:
- Health insurance
- Dental insurance
- Vision insurance
- Unlimited paid time off
- HSA contributions
- 401k
Hallmark Health Care Solutions, Inc is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. HHCS reserves the right to amend the job description, duties or qualifications based on company needs.
About Hallmark Healthcare Workforce Technology
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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