Overview

The Operational Excellence Analyst will drive and support key process enhancement initiatives across various functions by identifying inefficiencies, implementing best practices, and fostering a culture of continuous improvement. This role is instrumental in aligning people, priorities, and systems through operational rigor. Operational Excellence Analysts are enablers of empowered AI-augmented teams who help deliver scalable, customer-centric excellence.

Key Responsibilities

• Support, identify and implement process improvement opportunities across business functions using lean and data-driven approaches.
• Support AI-First Ways-of-Working to be embedded into standard workflows across the enterprise.
• Work closely with various departments and champions to support operationalization of new AI use case implementations.
• Promote AI and automation tools to enhance efficiency, accelerate decision-making, and boost creativity.
• Foster a culture of rapid learning, experimentation, and innovation in process transformation.
• Align operational initiatives with strategic goals through data insights and performance dashboards.
• Collaborate with teams to scale process improvements and ensure consistent, standardized execution.
• Create and maintain current- and future-state process flows, value stream maps, and departmental KPIs.
• Support continuous improvement workshops, root cause analysis, and other process improvement activities.
• Evaluate and implement RPA solutions to automate routine workflows where applicable.
• Perform detailed process study, GAP Analysis and identify improvement opportunities.
• Maintain a customer-centric mindset with a strong focus on execution, scalability, and value delivery.

Required Skills & Competencies

• Effective communication and stakeholder management capabilities.
• Experience in ROI calculations (tangible & non-tangible).
• Expertise in:
  • Value Stream Mapping
  • Flow Charts and Process Flow Diagrams using Lucidchart, Visio etc.
  • Root Cause Analysis (Fishbone, 5 Whys)
  • SOP, Work Instruction & Guidance document development and process documentation.
• Familiarity with:
  • AI productivity tools (e.g., ChatGPT, Microsoft Copilot),
• Robotic Process Automation (RPA) platforms such as UiPath & SharePoint.
• Good ‘requirement gathering and documentation’ skills.
• Strong problem-solving, system / critical-thinking mindset.

Qualifications

• Bachelor's degree in engineering, Information Technology, Life Sciences, or related fields.
• 4–6 years of experience in process development, continuous improvement, operational excellence, or business process transformation is mandatory.
• Experience working in the life sciences domain is preferred.
• Exposure to software/technology organizations or professional services environments is a plus.
• Lean Six Sigma (Green belt / Black belt) certification is a plus.
• Power Automate & Power BI experience / exposure is a plus.