SUMMARY:?
The Quality Support Technician serves to support the operations team by providing and performing a detailed and thorough inspection and cleaning of the repaired vehicle prior to release to the customer.? This role will also serve to assist shop operations by performing a variety of tasks associated with maintenance of the shop location, including the cleaning and organizing of various pieces of equipment and tools.?

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:??

• Responsible for performing a thorough detailing and cleaning of all vehicles prior to final delivery to the customer.

• Visually inspect every vehicle for flaws in the repaired area. Promptly notify the General Manager or assigned Technician should any defects or issues be found upon inspection.

• Responsible for assisting in the general maintenance of shop location and outside grounds.

• Inspecting goods or products according to quality and safety standards.

• May serve to ensure that test equipment is calibrated and working correctly.

• Consistently utilizes all required safety equipment, adheres to all requirements for hazardous waste disposal and participates in monthly safety meetings.

• Maintains the proper function of all service tools and equipment in the detail department; keep personal work area organized and returns tools, materials, and equipment to designated areas.

• Identifying possible areas for improvement in quality control processes.

• Wash, hand dry, and polish the exterior of repaired vehicles to remove dust, fingerprints, and overspray from paint and body work.

• Clean and vacuum vehicle interiors, including seats, carpets, floor mats, and trunk areas, and wipe down dashboards, consoles, and door panels.

• Remove protective masking, tape, and paper from repaired panels once paint work is complete.

• Buff and polish painted surfaces to blend repaired panels with the surrounding finish and remove minor swirl marks or polishing compound residue.

• Clean glass, mirrors, and chrome or trim pieces to a streak free finish.

• Apply tire shine, wheel cleaner, and other finishing products to complete the vehicle’s final appearance if applicable.

• Check the vehicle thoroughly for tools, parts, hardware, or shop debris and remove any items before delivery.

• Confirm that floor mats, seat positions, mirrors, and personal belongings are restored the way the customer left them.

• Stage completed vehicles in the delivery area and coordinate timing with front office, CSR, Estimator and/or General Manager for customer pickup.

• Perform any cleaning activities such as mopping, dusting, sweeping, as well as collecting and emptying trash cans daily.

• Service, clean, and supply any items in restrooms.

• Make minor repairs, when necessary, such as changing the light bulbs.

QUALIFICATIONS:??

• High School Diploma or equivalent??

• Valid Driver’s License and good driving record is necessary?

• Prior experience in automotive industry is strongly preferred but not required??

• Excellent verbal communication and mechanical skills??

• Ability to work independently and in a fast-paced environment??

• Willingness to be flexible with task assignments and respond to the needs of the shop operations team?

• Ability to work independently but also as part of a larger team to meet the objective of servicing the customer and vehicle?

PHYSICAL REQUIREMENTS:

• Ability to stand and walk for extended periods on shop and concrete floors, up to a full shift.

• Ability to lift, carry, push, or pull up to fifty pounds regularly and heavier items occasionally with assistance.

• Frequent bending, kneeling, crouching, and reaching, including into vehicle interiors, trunks, and engine compartments.

• Repetitive use of hands and arms for wiping, buffing, polishing, and vacuuming tasks.

• Ability to climb in and out of vehicles multiple times throughout the day.

• Regular exposure to fumes, dust, cleaning chemicals, and varying temperatures, both indoors and outdoors.

• Manual dexterity and hand eye coordination sufficient to safely operate detailing equipment and small tools.

• Visual acuity sufficient to detect surface flaws, paint imperfections, and cleanliness issues under shop lighting.