Customer Service Representative – Collision Repair

Be the First Smile. Be the Difference.

If you love helping people and thrive in a fast-paced environment, this role is for you. As a Customer Service Representative, you’re the first point of contact and the heartbeat of the customer experience—setting the tone from drop-off to delivery.

At CollisionRight, we don’t just repair vehicles—we restore confidence, pride, and peace of mind.

Why Join CollisionRight

• Competitive pay + bonus opportunities

• Paid holidays, floating holidays & PTO

• Health, dental & vision insurance

• 401(k) with company match

• Paid parental leave

• Paid training & career growth opportunities

• Supportive, team-focused culture

What You’ll Do

• Greet customers in person and over the phone

• Answer calls promptly and professionally

• Guide customers through the repair process

• Coordinate rentals and tows

• Support estimators and manage scheduling

• Collect payments and maintain front office organization

What You Bring

• 1+ year of customer service experience (automotive a plus)

• Strong communication and organization skills

• Calm, professional demeanor in stressful situations

• Comfort with computers and office systems

Ready to Grow With Us?

If you enjoy helping people and want a career—not just a job—we’d love to meet you.

Apply today and become the voice of CollisionRight.

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.