CUSTOMER SERVICE REPRESENTATIVE – COLLISION REPAIR

Where Exceptional Service Meets Real Career Growth

If you’re someone who loves helping people, thrives in a fast-paced environment, and takes pride in creating a great customer experience, this is your opportunity to shine. As the first point of contact for our customers, you set the tone for their entire repair journey—and we value that deeply.

At CollisionRight, we don’t just fix vehicles—we restore confidence, pride, and peace of mind. Come join a team where your work truly matters.

WHY JOIN US – COLLISIONRIGHT

At CollisionRight, we believe in more than just repairing vehicles — we’re restoring confidence, pride, and performance for every customer we serve. When you join our team, you become part of a family that values expertise, integrity, and care. We celebrate success, reward hard work, and invest in your professional development to help you grow your career in the collision repair industry.

What you can expect:

• Competitive pay and bonus opportunities

• Paid holidays, floating holidays & PTO

• Comprehensive health, dental & vision insurance

• Company-paid life insurance

• Supplemental life & disability coverage

• 401(k) with company match

• Paid parental leave

• Paid training & ongoing development opportunities

• A supportive team environment built on respect, collaboration & care

ABOUT THE ROLE

As the Customer Service Representative, you are the heart of the customer experience. You’re the first smile customers see, the first voice they hear, and the trusted guide that keeps them informed throughout their repair process. Your professionalism and efficiency ensure that every customer receives the service and attention they deserve.

WHAT YOU’LL DO

• Warmly greet customers in person and over the phone

• Answer calls quickly & professionally (within 2 rings)

• Assist customers with questions, insurance info, and repair process details

• Maintain a positive, professional, calm demeanor—even when customers are stressed

• Help customers complete information sheets and ensure details are entered accurately

• Notify Estimators when customers arrive and ensure files are prepared

• Coordinate and set up tows and rentals with providers like Enterprise or Hertz

• Prepare tow sheets, organize customer files, and maintain front office cleanliness

• Collect payments and document transactions when vehicles are delivered

• Manage the company calendar to ensure estimator availability

• Order office supplies and maintain a smooth workflow for the team

WHAT YOU BRING

• High school diploma or GED required

• 1+ year of customer service experience (automotive industry a plus, not required)

• Strong communication skills and a friendly, professional demeanor

• Ability to remain calm, patient, and solution-focused with distressed customers

• Comfortable using computers and office systems

• Strong organizational skills and attention to detail

READY TO GROW YOUR CAREER WITH US?

If you love helping people and want to join a team that truly values your contribution, we’d love to hear from you.

Apply today and become the voice and heart of CollisionRight.

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.