Job Description

As part of the Customer Success team, you will assist the team with their tasks, and you will be also involved in helping the management team to empower the organization.

• Calling customers for various reasons (follow-up, billing, welcoming them to NinjaOne)

• Preparing and sending administrative documents

• Learning how to use SalesForce and Dealhub as part of your daily tools

• Participating in the creation of our sales enablement framework (e.g. building our competitive intel tools, learning how to use the SPIN framework etc.)

• Creating presentations for internal and external use to improve communication and messaging

• Participating in customer meetings

• Working on streamlining our operations and enhancing coordination between departments (e.g. Billing, Product Marketing, Sales Ops, etc.) to achieve peak efficiency and elevate the overall customer experience

• Creating templates and e-mails that our team will be using in the communication with our partners

• Learning how to use SalesLoft

• Building and conducting questionnaires for our customer base

• Consistently work with the team managers to update our internal knowledge base and training material

• Other duties as needed

Location- Berlin, Germany

About you:

• Professionally proficient in English

• Eager to learn and discover

• Dynamic and adaptable

• Solution-orientated 

• Great plus:

• Professionally proficient in German or French

• Prior usage/knowledge of SalesForce

About Us 

NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world around the world, and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past three years. Learn more about NinjaOne here: www.ninjaOne.com 

What You’ll Love 

• Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job

• Grow personally and professionally with one of the fastest growing companies

• Enjoy your lunch covered by NinjaOne 3 times/week at the office

• Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)

• Develop your skills through our renowned training platform

• Receive competitive compensation

• Collaborate with a curious, kind, international and intercultural workforce

• Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)

Are you already interested? We would love to get to know you! Follow the link and submit your application. We can’t wait to see you at NinjaOne. 

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