As a Solutions Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, primarily on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side. 

Location- Berlin, Germany 

What You’ll be Doing 

•  Become a complete expert in the NinjaOne platform and develop a high-level technical understanding in the IT infrastructure management of modern businesses 

• Consult our partners on how to implement Ninja’s products into their infrastructure and how to improve their internal process to help them create synergies 

• Multi-faceted problem solving, based on scenarios and use cases from prospects and partners which may include investigating custom product requests, discovering product workarounds and alternative approaches/solutions 

•  You will be working closely with our sales team and help to answer advanced technical questions from prospects and customers while also collaborate with internal stakeholders to execute our growth strategy 

•  Provide valuable feedback to our product team by being the voice of our partners – work closely together with our Product Management and help to shape Ninja’s future 

• Coach the sales teams on the NinjaOne products suite 

• Give external training for our partners e.g. show how our new features can be applied in the day to day usage of our partners 

• Become an advocate for our brand and actively promote our product solutions to our partners 

• Other duties as needed

About You 

• Self-motivated and enjoy finding solutions for customers 

• A quick learner and adaptable to new technologies and processes 

• Professionally proficient in English and German 

• Able to explain complex technical concepts in a simple manner to technical and non-technical folks (“Tell me like I am five”) 

• Hungry to learn and love to figure out the why behind the why 

• A challenger to the status quo and bring in and exercise your own ideas  

• Champion in giving and receiving feedback 

• Curious, eager to learn and open to admitting mistakes #growthmindset 

• Solution-orientated 

• Self-aware 

• Someone who strives to empower others 

• Big Plus: You have worked for an MSP or an internal IT helpdesk 

• Big Plus: You gathered previous experience with RMM and/or Backup software 

• Big Plus: Knowledge about APIs and Scripting 

• Huge Plus: Additional languages 

We don’t expect you to be an expert at everything. Extensive on-the-job training will be provided to the successful candidate. If this all sounds exciting, and your heart is already beating faster? Then please get in touch with us! We are looking forward to working with you! 

About Us 

NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT, departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best-rated software in its category on G2 and Gartner Digital Markets for the past three years. 

What You’ll Love 

Our flexible working hours with home office options enable you to successfully balance your personal life and your job 

Grow personally and together with one of the fastest growing companies globally

Develop your skills through our renowned training platform

Receive competitive compensation 

Collaborate with an amazing international workforce  

Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz  

Are you already interested? We would love to get to know you! Follow the link and submit your application. We can’t wait to see you at NinjaOne.