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Enterprise Customer Success Manager

Invicti Security

United States of America
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Software
  • Post Date: 09/22/2022
  • Website: www.invicti.com
  • Company Address: 120 Industrial Blvd, Austin, Texas 78745, US

About Invicti Security

Invicti Security is transforming the way web applications are secured. An AppSec leader for more than 15 years, Invicti enables organizations in every industry to continuously scan and secure all of their web applications and APIs at the speed of innovation.

Job Description

Who You Are:

 Invicti, a global leader in web security, is looking for an Enterprise Customer Success Manager to join our growing team.

Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with at least 1-2 years of SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base. 

Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy. 


What You’ll Be Doing:

  • Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
  • Acting as the voice of the customer
  • Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
  • Retaining long-term partnerships by independently renewing and expanding successful customers
  • Dominating quarterly metrics concerning customer retention, price increase, and upselling
  • Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
  • Conducting Quarterly Business Reviews in order to drive positive customer outcomes
  • Independent analysis of data in order to discover insights that drive recommendations for clients
  • Tracking accounts to identify churn risks and working proactively to mitigate such risks


What You'll Need:

  • A minimum of 1-2 years of experience within a Customer Success, Account Management, or SaaS Sales role
  • Experience building relationships with clients
  • Familiarity with managing customer renewals and upsells
  • Strong presentation, meeting facilitation, and written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details
  • Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
  • Willingness to travel to customer locations (currently on hold due to COVID)


Why Invicti?

  • Work life integration is deeply important to us – we have frequent office events and team outings
  • Open PTO - no bartering for days off you don’t technically have
  • Office environment that cultivates creativity through an open and collaborative workspace
  • 100% employer paid Health
  • Casual dress all-day, everyday
  • Kitchen stocked daily with tasty snacks, fruit, and drinks
  • Culture that emphasizes personal and professional growth

 

Invicti is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Invicti is an application security leader empowering organizations to continuously secure their web applications and APIs through all stages of the software development lifecycle. Exclusively focused on this space for more than 15 years, Invicti’s products Netsparker and Acunetix bring security and development teams together to protect company data from breach through industry-leading Discovery, Dynamic Application Security Testing (DAST), Interactive Application Security Testing (IAST) and Software Composition Analysis (SCA). 

Invicti’s proprietary Proof-Based Scanning technology is the first to deliver automation verification of vulnerabilities and proof of exploit, returning crucial time to development and security teams for critical projects and innovation. Invicti serves more than 3,500 companies and public sector agencies worldwide including NASA, Samsung, IBM and Verizon.

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