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Data Center Technician

MacStadium

Atlanta, GA, US
  • Job Type: Full-Time
  • Function: IT
  • Industry: Software
  • Post Date: 08/03/2022
  • Website: macstadium.com
  • Company Address: 3565 Piedmont Road NW Building 4, Suite 460, Atlanta, GA, 30305

About MacStadium

MacStadium is the leading provider of enterprise-class Apple Mac infrastructure-as-a-service providing scalable, reliable, and secure private clouds and dedicated servers for workloads that require macOS.

Job Description

Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies, big enterprises, and small teams rely on MacStadium’s innovative solutions every day. We have a passionate team of hard working, hard playing professionals with a big, shared vision. Come join us as we grow again!

We are seeking a Data Center Technician to provide a variety of services to build and maintain MacStadium’s patented technology and infrastructure. This position works closely with engineering teams performing hardware and system builds, as well as configuring and troubleshooting new or existing infrastructure.

This position requires flexibility with shift including availability to work nights and weekends on an as needed basis.


What you will be doing:

  • Assist with the build and install of compute, storage and network infrastructure at the data center. You will be responsible for all aspects of maintaining and operating a world class data center
  • Complete general system and network configurations s for MacOS, Windows, VMware and MacStadium proprietary software
  • Troubleshoot and repair infrastructure issues - hands on diagnostic and repair work including racks, switches and cabling
  • Coordinate with Engineers and Project Managers to complete large new infrastructure build projects
  • Ensure heating and cooling systems are operational and satisfy environmental requirements
  • Maintain inventory counts of all company assets
  • Work directly with customers to provide excellent service while ensuring the expected performance of their infrastructure
  • Record and update documentation of work operations, incident reports, and outages;  assist Service Desk Analysts during incidents and by providing backup coverage as needed
  • Participate in Root Cause Analysis of infrastructure failures as required
  • Maintain a positive work environment, encourage healthy organizational morale, and promote safety at all times


What skills and experience you need to have:

  • Minimum of 1-3 years technical experience within the Information Technology field including experience with MacOS, Windows and VMware
  • Experience with multiple types of hardware (experience with Mac hardware a huge plus)
  • Experience with  the basics of center infrastructure build and cabling
  • Existing IT infrastructure certifications are a plus, as is a willingness to obtain relevant certifications within the first year of employment
  • Previous experience with an incident ticketing and tracking system such as Jira is a plus
  • Strong oral and written communication skills; results-oriented team player
  • Ability to work and succeed within a global team environment
  • A strong desire to continuously learn new technologies

Physical demands and requirements:

The position operates in a data center environment and physical requirements include but are not limited to:

  •  Able to safely use a ladder (ascend and descend heights up to approximately 10ft/3m)
  •  Able to lift up to 50 lbs/23 kg
  • Full use of hands to fingers and use of hand tools
  • Frequent sitting, standing, walking, bending, stooping, crouching, crawling, and climbing
  • Able to distinguish different colors

What you will get:

Day one benefits. Coverage starts on day one. We offer competitive medical insurance, health and dependent care spending accounts, health savings account, disability insurance, and company paid and voluntary life insurance. 

Balanced life. We offer employees generous paid time-off policies, parental leave, holiday schedule, and a flexible work environment; MacStadium understands life also happens outside of work. Did we mention free company swag?

Solid future. Beyond competitive salary and 401(k) matching, MacStadium offers continuing education, professional development, and wellness reimbursements.

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