Clinical Educator at Ability Network
United States of America


The Clinical Educator is responsible for providing training to new and existing Watch product customers using classroom and webinar methodologies.  Will lead the project management activities to insure successful product implementation training for ABILITY customers.


  • Manages implementation training for new and current Watch product customers, including clinical staff such as nursing management, MDS Coordinators, floor nurses, physicians, Medical Directors and supporting members of the medical team including occupational/restorative/speech therapy, dietary, nurses’ aides, medical billers, and risk managers.

    • Supports clinical staff in establishing best practices through the incorporation of Watch products, linking CMS requirements to product functionality

    • Schedules training kickoff call with customer to perform needs analysis and identify targeted training dates

    • Documents implementation training tasks and status in SalesForce

    • Facilitates role-based training using a blended learning approach, combining computer based training (CBT) modules and live webinars

    • Facilitates client onsite training as approved by ABILITY management

  • Responds to customer requests for and offers product training to customer users

    • Performs needs analysis to understand training need and develops training plan to meet that need

    • May include CBT, webinar, or onsite training as appropriate

  • Partners with Training and Development in the creation of supplemental materials for customers and internal staff

    • Assists the Instructional Designer with collection and review of Watch product content for enhancement releases

    • Works with the Technical Training Specialist to identify impact of targeted enhancements to Watch product customers for the purposes of updating or developing supporting documentation for internal staff

  • Partners with Implementation to complete training for successful customer go-live

    • Communicates with the assigned Implementation Specialist on status of implementation tasks, including completion of URL setup, completion of historical data load, creation of user accounts, and customization of site options (if applicable)

    • Participates in the implementation kickoff call with the customer as needed to address clinical questions related to implementation

  • Partners with Customer Success to provide refresher training to existing customers upon request

    • Performs needs analysis to understand the training need and develops a training plan to meet that need

    • May include CBT, webinar, or onsite training as appropriate

  • Other duties as requested and/or determined


  • Bachelor’s degree in Nursing, Healthcare Administration or related field, or equivalent experience and education

  • LPN or RN required

  • Minimum 5 years of experience in nursing healthcare with 2+ years in Long Term Care setting mandatory

  • Minimum 2 years of experience in adult training/education, including webinar facilitation preferred

  • Minimum 2 years of experience working in Long Term Care Billing preferred

  • Work experience with MDS preferred

  • RAC-CT or willing to obtain

  • Ability to remain current with Long Term Care billing regulations

  • Proficiency with MS Office (Word, Excel, Outlook, PowerPoint) and internet browsers/navigation

  • Ability to quickly learn new technology and software

  • Experience with clinical software packages and internet environments preferred

  • Strong communication skills including the ability to present for audiences of any size

  • Ability to work independently and as a team member

  • Strong problem solving skills; statistical analysis strongly preferred

  • Strong organizational skills including the ability to work on multiple concurrent tasks

  • Self-motivated, flexible and detail oriented with a positive attitude

Travel: Approximately 15-20%, including overnight