Customer Service Representative at MACOM
Santa Clara, CA, US
A MACOM Customer Service Representative is the primary liaison between our customers, sales team and product lines. Primarily responsible for providing quotations and order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues.
Provide accurate and complete response to high volume of incoming customer service inquiries
Process request for quotation by investigating historic pricing and coordinating with the product line manager
Order Entry/Management – new orders, return orders, sample orders, credits, debits
Maintain backlog to reflect customer requirements, manage all expedite requests
Handle customer complaints and/or elevate when necessary.
Coordinate with various other departments to solve problems
Exercises good judgment within defined practices and procedures to determine appropriate action.
Build relationships and trust though out the company and with customers.
Proven customer support experience
Strong phone skills and active listening
Customer orientation, ability to adapt to different types of personalities
Excellent oral and written communication
Ability to multi-task, prioritize, problem solve and mange time effectively
Proficiency with MS Office Suite
Other Special Skills (Optional):
SAP – preferred