Summit Partners
Project Manager at Zenoss
Austin, TX, US
Description
Zenoss is looking for a Project Manager who can lead multiple small to large-scale projects across a variety of customers and industries. Do you have past experience building strong customer relationships and leading both large and small scale projects? Then this could be your perfect opportunity.

As part of Zenoss’ services team, you will be responsible for leading projects that include the standard deployment and integration of the Zenoss Product Suite as well as the design and development of custom improvements. You will be one who can implement according to the Zenoss Services defined deployment methodology, maintain projects in line with internal operations policy, lead their portfolio against traditional time, scope and budget targets and most meaningfully, achieve customer success.

There is between 15 - 20% travel at most.

Responsibilities

Understand customer business objectives and relate Zenoss capabilities to deliver
Work with sales to gather requirements, scope efforts, and develop SOWs
Provide quality project communications to customers
Drive customer satisfaction and product adoption/onboarding
Manage cross-functional teams both internally and externally
Successfully lead a project portfolio against an internal operations playbook
Craft, lead, and drive project timelines
Effectively track, monitor, and communicate project status on simultaneous engagements
Manage project risks, dependencies, and mitigation strategies
Required experience/skills:

5+ years Project Management experience at an enterprise software company
Organizational and multi-task skills needed for a diverse work environment
Strong work ethic and ability to take ownership
Experience leading software solution deployments at Fortune 500 organizations, leading a services/deployment team and using a services delivery methodology
Analytical and problem solving skills with proficiency at quickly identifying core issues and propose practical solutions
Ability to successfully communicate and work well with all levels of customer personnel
Strong work-place values, including integrity, trust and respect
Technical undergraduate degree or business undergraduate degree with equivalent work experience
Additional Experience Pluses:

Experience leading remote and onsite software product deployments
Experience working with IT Operations and/or Monitoring
Ability to build partnerships
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