Principal Field Applications Engineer - Systems Design at Acacia Communications
Shenzhen, CN

Acacia Communications is an optical networking technology company that empowers cloud and content providers to connect at the speed of light enabling them to meet the rapidly increasing consumer demands for data.

 

Reports To: VP Sales APAC
Location: Shenzhen, China

 

This position is an important position at the company with management visibility.  There are three primary knowledge functions to this role:

 

  • The Principal FAE should have a strong understanding how Acacia solutions work in target customer applications. This knowledge will be documented in product literature that customers can easily understand enabling a smooth implementation of our products and technology.
  • The Principal FAE should have proven experience with high speed communication systems protocols such as OTN and Ethernet. This means he/she will be able to comprehend the effects of systems impairments and consequent actions.
  • The Principal FAE should have proven problem resolution skills. This means he/she will be able to comprehend what customer’s systems and quickly recommend the best solution. Additionally, the FAEs is expected to support Evaluation Board and Module bring up at customer’s labs. Frequently this may result in onsite visits to the customer’s lab. This also includes diagnosing, confirming and solving customer technical issues within the RMA process.

 

Key Essential Functions

The role of the Principal FAE at Acacia is to provide customer technical support both pre-sale and post-sale.

 

Pre-sale activities include:

  • Provide customer technical support to sales directors on pre-sales technical calls.
  • Present to customers Acacia based solutions to system or network level issues or goals
  • Understand customer requirements and determining the fit of Acacia solutions.
  • Feedback to PLM and engineering on customer’s needs in the event of mismatches.
  •  

    Post-sale activities include:

  • Provide technical collateral to customers in support of design activities.
  • Train and develop customer skills on Acacia products through communication and education.
  • Review customer schematics to confirm adherence to reference designs.
  • Create applications notes and/or scripts as required to provide information which is not covered in engineering documents.
  • Provide ongoing customer technical support through customer new product introduction phase.
  • Advise customers on highly complex PCBA designs to support ASSP on board applications.

 

Other Duties

  • Contribute feature/function ideas for inclusion in product roadmap
  • Perform other duties as assigned

 

Minimum Qualifications, Experience, Skills, Education and Certifications

  • Master’s Degree (or higher) in the field of engineering, or the equivalent qualification in training and experience
  • At least 10 years of design/customer support experience in Optical/Network Communications, including the areas listed below
  • In-depth knowledge of thermal design, power supply, clocking and high-speed Digital and Analog layout.
  • Network/System/Sub system level understanding
  • Comprehensive working knowledge of coherent optical systems
  • Proven ability to write/contribute to product documentation:  Product Specifications, Applications notes, User Manual, White papers
  • Evaluation board support, as well as, customer line card support
  • Work with engineering, customers and partners to define/specify evaluation board requirements
  • Strategic Partner support - establish peer to peer relationships with engineers at Strategic Partners
  • Customer Support - Level 1 and 2 support
  • Customer RFI/RFP support

 

Other Considerations/Qualifications

  • Excellent verbal and written communications, both English and Mandarin
  • Internal/External advocate – ability to advocate for the customer internally while advocating for Acacia externally drawing a deliberate balance between sometimes opposing views and objectives

 

Special Physical/Travel Requirements

  • Frequent travel to customer sites

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.