Below is a snapshot of our Systems Engineer / DevOps role within our Product Engineering Operations team. If this role takes your fancy and you are in interested in a career at Clarabridge please apply here and let's chat - we are always keen to speak to highly talented and passionate people!
The Clarabridge CX Social team builds a customer care tool for social media. Our clients use our software to be able to respond to the incoming questions and complaints on their Facebook pages, Twitter accounts, Instagram profiles, a.o. These clients often have a high volume of messages, on several social profiles. We try to make those people’s lives easier by offering automation tools, smart routing of messages and reply suggestions, among others.
CX Social is a distributed system that is high-volume and soft-realtime. Our infrastructure spans multiple data centers and is made up of over a hundred servers. This goes hand in hand with some challenges from an operations perspective. We need to be able to scale according to our needs. We need to monitor a ton of services and servers. As we deploy our code to production many times a day, we need deployment to run smooth and automated. Of course, we’re totally buzzword-compliant with agile, docker, SaltStack and coffee breaks.
Our system engineers have 2+ years of experience and a passion for development. Our product is a web application, so our main software stack has the usual parts like PHP, MySQL, Elasticsearch, RabbitMQ, Memcached, Redis, and Node.js. There are some more exotic things in there as well, like Clojure, ReactJS, Vowpal Wabbit, and others. Knowledge of any or all of these technologies is a huge plus, as is experience with deploying and scaling them, and server management.
We use continuous integration and our app is deployed by everyone in the team, multiple times a day. This means, that as a system engineer, you work together with the rest of the development team to make sure everything runs smoothly. If you know a thing or two about monitoring, security, Service Oriented Architecture or CAP theorem, come talk to us about it! We'd love to hear your opinions.
Clarabridge helps hundreds of the world’s leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business. The result: happier customers. For more information, visit www.clarabridge.com.